CustomWear USA Privacy Policy

Effective Date: August 18, 2026

CustomWear USA respects the privacy of our customers, employees, sales representatives, business partners, and users of our online services. This Privacy Policy explains how CustomWear USA collects, uses, accesses, stores, and shares information in connection with our website, business operations, and the CustomWear USA Pricing GPT.

Information We May Collect

Depending on how you interact with CustomWear USA, we may receive information such as:

  • Name

  • Company or organization name

  • Email address

  • Telephone number

  • Billing, shipping, or delivery information

  • Product and apparel requirements

  • Order quantities

  • Artwork and decoration specifications

  • Quote and pricing information

  • Communications you send to CustomWear USA

  • Information voluntarily entered into the CustomWear USA Pricing GPT

We may also receive technical information that is automatically generated when users interact with our website or third-party services.

How We Use Information

CustomWear USA may use information to:

  • Prepare quotes and pricing

  • Process apparel and merchandise orders

  • Communicate with customers and business partners

  • Provide customer service

  • Manage artwork, production, and fulfillment

  • Improve our internal sales and quoting processes

  • Operate the CustomWear USA Pricing GPT

  • Maintain the security and reliability of our business systems

  • Comply with applicable legal and business requirements

CustomWear USA Pricing GPT

CustomWear USA operates a custom ChatGPT-based sales quoting assistant called CustomWear USA Pricing.

The purpose of the CustomWear USA Pricing GPT is to help authorized users obtain accurate and current CustomWear USA pricing for garments, screen printing, direct-to-film printing, embroidery, and related services.

The pricing assistant may process information entered by a user, such as:

  • Garment type or style

  • Garment color

  • Garment cost

  • Quantity

  • Decoration location

  • Number of print colors

  • Decoration type

  • Other information needed to calculate a quote

Information submitted to the pricing assistant should be limited to information reasonably necessary to prepare a CustomWear USA quote.

Google Account and Google Sheets Access

The CustomWear USA Pricing GPT may connect to Google Sheets through Google's OAuth authorization system.

When an authorized Google account is connected, Google may display a permission stating that the application can view Google Sheets spreadsheets associated with that account.

CustomWear USA currently requests read-only Google Sheets access.

The CustomWear USA Pricing GPT uses this access for the purpose of retrieving current CustomWear USA pricing information from our designated pricing spreadsheet, including information such as:

  • Garment costs

  • Garment style information

  • Screen-print pricing

  • Direct-to-film printing pricing

  • Embroidery pricing

  • Pricing rules

  • Quote calculation information

The CustomWear USA Pricing GPT integration is designed to retrieve information and is not designed to create, modify, or delete information within Google Sheets.

How Google User Data Is Used

Google user data accessed through the CustomWear USA Pricing GPT is used only to provide or improve the specific functionality requested by the user, including retrieving CustomWear USA pricing information and calculating quotes.

CustomWear USA does not use Google Sheets data obtained through this integration for advertising purposes.

CustomWear USA does not sell Google user data.

CustomWear USA does not use Google user data for creditworthiness, lending, insurance eligibility, or similar purposes.

Sharing of Information

CustomWear USA does not sell personal information or Google user data.

Information may be shared when reasonably necessary with service providers that support our business operations, including technology, hosting, communications, payment, production, shipping, and business software providers.

Information may also be disclosed when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect CustomWear USA, our customers, our employees, or others.

Access to information obtained through Google APIs is limited to uses that support the functionality of the CustomWear USA Pricing GPT and our related business operations.

Data Storage and Security

CustomWear USA uses reasonable administrative, technical, and organizational safeguards intended to protect business and personal information from unauthorized access, disclosure, alteration, or destruction.

No electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

CustomWear USA retains information only for as long as reasonably necessary to fulfill the business purpose for which it was collected, comply with legal or accounting obligations, resolve disputes, maintain business records, or protect legitimate business interests.

Information temporarily retrieved from Google Sheets for the purpose of generating a pricing response is not intentionally retained by CustomWear USA beyond what is reasonably necessary to provide and administer the pricing service, except where the information becomes part of a legitimate business record, quote, order, or communication.

Google OAuth Authorization

Users may revoke Google account authorization for the CustomWear USA Pricing GPT through their Google Account permissions.

Revoking authorization prevents future access through that Google authorization unless access is granted again.

Third-Party Services

CustomWear USA may use third-party technology providers, including Google and OpenAI, in connection with our website and business tools.

Those providers operate under their own terms, privacy policies, and data-handling practices.

CustomWear USA does not control the independent privacy practices of third-party service providers.

User Choices and Privacy Requests

You may contact CustomWear USA if you would like to:

  • Ask how your information is being used

  • Request correction of information

  • Request deletion of information where applicable

  • Ask questions about the CustomWear USA Pricing GPT

  • Ask questions about Google Sheets access

  • Raise a privacy concern

Certain records may need to be retained for legal, accounting, contractual, fraud-prevention, or legitimate business purposes.

Children

The CustomWear USA Pricing GPT is a business quoting tool and is not designed to collect personal information directly from children.

Changes to This Privacy Policy

CustomWear USA may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or data practices.

When the policy is updated, the effective date at the top of this page will be revised.

Contact CustomWear USA

Questions about this Privacy Policy or the CustomWear USA Pricing GPT may be directed to:

CustomWear USA
Email: service@customwearusa.com
Website: www.customwearusa.com